Delivery, Returns, Exchanges and Cancellations

DELIVERY SERVICE

We ensure every parcel is meticulously and well-packed.

After receiving payment, all orders will be dispatched within 24-48 hours (on weekdays). Most orders are delivered within 1-5 working days. It depends on the remoteness of your location and on which delivery method you choose.

The options for delivery are Door-to-Door Courier Services (R120) or Pudo to your nearest Pudo Locker (R80)

Please leave us a note when you place your order, or email us at info@techverto.co.za, to let us know which Pudo Locker you would prefer for your delivery if there is more than one Pudo Locker location in your town or city.

Returns and Exchanges

When unpacking a product, there is always a small possibility that the product might be faulty. Therefore, in this case, please put it back in the original packaging and contact us straight away, so we can subsequently sort out a replacement or a credit. Most importantly, the product must be in its original condition and in its original packaging.

Please keep your invoice and the packaging for products with a manufacturer’s warranty for the duration of the warranty. All other products that don’t have a manufacturer’s warranty will still be covered for 6 months under the Consumer Protection Act.

We don’t accept returns on non-defective products or exchanges.

There will be no warranty or guarantee on electrical components or parts.

Please note: If we have collected an item from you and it turns out not to be faulty, you will be held responsible for the delivery fee for both the collection and delivery of the non-defective item.

Cancellation of orders

If you wish to cancel your order before it has been booked for shipment, a 6% fee (of the total invoice amount) will be deducted, and the refund for the cancelled order will be paid (refunded) to your bank account.

A refund will take 3 – 5 working days to reflect in your bank account.

Is it safe to Order Online?

It is a natural feeling to hesitate to put your personal details or payment information on a website. We make use of a secure payment gateway, iKhokha, to collect payments online. Personal information like banking details and credit or debit card details is not stored on our website.

Privacy and Confidentiality

Your privacy and confidentiality are treated with the utmost priority. None of your information is shared with third parties. We will only use your email address and/or phone number to contact you (the account holder) if necessary to confirm the delivery of your orders.